1. Returns
We accept returns on eligible items within 14 days of delivery. Items must be:
- Unused and in original packaging
- Accompanied by proof of purchase
Non-returnable items include:
- Personal care items (for hygiene reasons)
- Perishable coffee products
- Clearance or final-sale items
2. Refunds
Once we receive and inspect your return, we’ll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.
3. Exchanges
We only replace items if they are defective or damaged upon arrival. Contact us within 48 hours of delivery.
4. Shipping Costs
- Return shipping is the responsibility of the customer unless the item is defective.
- Original shipping charges are non-refundable.
5. How to Start a Return
Email us at returns@urbansupplyplus.com with your order number, reason for return, and pictures if applicable.